Privacy Policy
This Privacy Policy describes how Uyuni LLC ("Uyuni," "we," "us," or "our") collects, uses, and handles information in connection with our website at uyuni.pro and the services we provide.
Information We Collect
We collect information you provide directly, including when you:
- Submit an inquiry or application through our website forms
- Book a call or consultation through our scheduling tools
- Contact us by email, phone, or SMS
- Engage with our AI agents deployed on behalf of our clients
This may include your name, email address, phone number, company name, and any other information you choose to share.
We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, and pages visited, through standard web analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and deliver our services
- Schedule and conduct discovery calls and client engagements
- Send follow-up communications related to your inquiry or our services
- Improve our website and service offerings
- Comply with applicable legal obligations
SMS and Automated Messaging
We only send SMS messages to individuals who have provided consent. Consent may be given verbally during an inbound call or through a web form. Messages are limited to follow-up and service-related communications, such as booking links, appointment reminders, and inquiry follow-ups. You can opt out at any time by replying STOP. For help, reply HELP. Message and data rates may apply.
How We Share Your Information
We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.
We may share information with service providers who assist us in operating our business, such as scheduling tools, communication platforms, and CRM systems, solely to the extent necessary to deliver our services. These providers are required to handle your information securely and only for the purposes we specify.
We may disclose information if required by law or to protect our legal rights.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you would like us to delete your information, please contact us at the address below.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to reasonable requests within a reasonable timeframe. Note that deletion requests apply to personal information as described in this policy. Anonymized and aggregated operational data that does not identify you or any individual is not subject to deletion requests.
Security
We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we follow industry-standard practices to safeguard what you share with us.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any change constitutes acceptance of the updated policy.
Contact
If you have questions about this policy or your information, please contact us at [email protected].